Black Mohair Knitwear Jacket 2

DELIVERY INFORMATION

We deliver to all areas across Egypt.

The moment you complete your purchase, your delivery will be processed. We will you send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

Delivery Options
Home Delivery - Delivery charge is calculated according to delivery area, or free delivery on orders above 1000 EGP. Your order will be delivered within 5 working days.

Safety Measures
In light of current circumstances, we are taking every measure to ensure the safety of our customers & employees. We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first.

We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.

Home Delivery
Standard delivery is available within:
Metropolitan

Cairo and Giza (40 EGP)

Alexandria (50 EGP)

Suiz Canal (50 EGP)
Port Said
Ismailia
Suez

Delta (55 EGP)
Qaliyobiya
Minoufiya
Sharqiya
Gharbiya
Daqahliya
Behaira
Damietta
Kafr-e-Sheikh

Standard delivery is available within:

Central Egypt (65 EGP)
Fayoum
Beni Suef
Miniya
Assiut
Sohag

Upper Egypt (80 EGP)
Qena
Luxor
Aswan

You can pay online and we will deliver your order to the selected store for collection. After placing your order, you’ll receive a confirmation email / text message with order number. Please wait for an email and/or SMS from us telling you when it’s ready to collect.

If you’re unable to collect your order for any reason, please contact us on 01229665668 Please note that we’re unable to accept orders that include either non-available item or items for collection from one of our stores as well as items for home delivery. In these cases please place two separate orders – one for collection and one for home delivery.

We keep your order in store for 5 business days.

All uncollected orders will be cancelled and any payments made will be refunded to the card used for the purchase.

For more information, please visits our FAQ's page.

Returns & Exchanges Policy

We have a 30-day return policy,
which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customer-service@belladonnashop.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customer-service@belladonnashop.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.