What delivery options do you offer?
We offer a Home Delivery option as well as a Click and collect service for selected stores.. Times and cost for deliveries will vary depending on the location. For more information, please see our delivery information page. What time does the BELLA DONNA customer service team operate, and how can I get in contact? You can contact our customer care team on the following numbers: 01011150560 - 01119737222 BELLA DONNA Customer Service: We are open from 9 am to 4 pm from Sunday to Thursday. You can also contact us using our quick form and our team will get back to you as soon as possible. Can I view my order history? You can view your orders at any time using our website. Simply follow the steps below.
High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next. If you requested a cancellation. You’ll receive a confirmation email once this has been done. If we’ve been unsuccessful in delivering the order to your chosen delivery address. If payment was not successful If the order was not collected from the selected store within the collection period of 7 days I've placed an order online and it looked as though it was processed; yet I haven't received a confirmation email. Why? We’re sorry that you haven't received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox. It is also worth checking that your email address has been entered into your account correctly. Usually our confirmation emails are sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email. How do I change my delivery address? You may update your address by clicking the 'my account' link at the top of the page, logging in using your username and password and selecting 'address’ from where you can add, remove and amend your addresses. If you have already placed an order changes made in this area will not alter their delivery details. Once an order has been placed it is often not possible for us to change the delivery address. After placing my order, when is payment taken from my account? Only when your order is dispatched from our warehouse will your credit card be charged. How do I know if my online order has been successful? When you place an order on our website, we will reply to you with an SMS confirming your order and all delivery and billing address details, including all the items you have ordered. Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order. I have forgotten my password. What should I do? If you have an existing account with us and have forgotten your password, please click the 'sign in / register' link at the top of the page. Click the 'forgotten your password?' link. We will then send you an email with instructions to reset your password. If you don't receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please request another by contacting our customer service team numbers 01011150560 - 01119737222 (Egypt). Can I change my payment information? Once an order has been placed, we are unable to change your payment information. By default, we do not store any payment information on our systems. How to change my personal information? To update or change your personal information please log-in to www.belladonnashop.net using the 'sign in / register' link at the top of the page. If you are already signed in, please click the 'my account' link at the top of the page. Then select 'my details and contact preferences'. From this section you may view and amend your password, address, wish list and contact details including choosing how you would like us to contact you.